A new guide about the NMBI complaints process has been launched.

The publication – Complaints Against Nurses and Midwives, A Plain English Guide – is designed to help nurses and midwives who are subject to a complaint to easily understand the complaints process.

The guide may also be helpful to a person who is making a complaint to understand how NMBI will deal with that complaint.

“The term ‘Plain English’ is a way of writing and presenting information that helps someone understand it the first time they read it or hear it,” explained NMBI Director of Fitness to Practise Colm O’Leary.

“Our new publication uses short clear sentences and uses everyday words.  It does not use small print or unnecessary jargon.

“The guide has been reviewed and approved by the National Adult Literacy Agency (NALA) and it has been awarded the NALA Plain English logo which indicates that this guide meets international Plain English standards.”

Colm added: “The new guide can be read or downloaded from our website and its existence shared with anyone involved in Fitness to Practise cases.”

 Click here to download the guide.