We are seeking your feedback on our draft Customer Service Charter and Action Plan 2023-2025.

Our draft Customer Service Charter outlines the level of service we aim to provide to our customers. We aim to action the Charter within the objectives set out in our draft Customer Service Action Plan 2023-2025.

We want to hear your feedback on the documents to help inform them and shape your customer service experience.

Share your views by completing this short survey here.

The consultation is open for feedback until 5pm on 12 July 2023.