Last year, we launched an emotional support service for registrants and witnesses involved in the Fitness to Practice (FTP) process. 

The support service is part of our commitment to provide a more compassionate approach for everyone involved in the process.

The careline is provided in collaboration with CiC, a leading Employee Assistance Programme provider. The freephone service enables anyone involved in FTP inquiries to speak with a qualified counsellor about any aspect of the procedure. The emotional support careline is available 24/7 and can be used by any nurse, midwife, nursing associate or witness. NMBI employees and committee members who may be adversely affected by a case or contact with a registrant can also avail of the service.

In addition, NMBI recently appointed a new Liaison Officer to support the FTP Department in the complaints management process to ensure that complaints and inquiries are dealt with in a more compassionate way for all those involved.

For further details on how to access the emotional support service and to find information on other organisations and agencies in Ireland that can provide advocacy or support services, please visit our website.